If it is not right, send it back.

Thirty days from the day the parcel arrives. That is for a change of mind — a faulty product is covered for twelve months, whenever it goes wrong.

Unused and in its packaging. We cannot resell a plate a child has eaten from, and we are not going to pretend otherwise.

Yes. We issue a gift credit rather than refunding the card that paid, so the surprise survives. You will need the order number from the packing slip.

Email us with your order number and what you are sending back. We reply with a prepaid label within one working day. Print it, stick it on the original box, and drop it at any carrier point.

We do, on any order over $45. Below that, $4.95 is deducted from the refund to cover the label.

Yes. Tell us which items are coming back and the refund covers those only — the rest of the order is unaffected.

Within three working days of the parcel reaching our warehouse. Your bank then takes its own time — usually another two to five days.

Yes, and this is the most common request we get. Tell us which Buddy you would rather have and we send the new one as soon as the first is on its way back.

A bundle comes back as a bundle. If you only want to return one piece of a multipack, the refund is calculated at the single price rather than the bundle price.

A photo of the parcel and the product within 48 hours is all we need. The replacement goes out the same day and the original stays with you.

That is a fault, and it is covered for twelve months. Send a photo of the base and we replace the piece. Before you write: a base will not hold on wood with an open grain, and neither will anyone else’s.