Getting it to you.

The United States and Canada, most of Europe, and the Gulf — United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. If your country is not at checkout, write to us: we add destinations as the volume justifies it.

Yes for standard delivery. Express is courier-only and needs a street address with someone to sign.

Yes. Anything owed is calculated and charged at checkout, so nothing is asked for on the doorstep.

3–5 working days. $4.95, and free on every order over $50.

1–2 working days. $12.95, ordered before 1pm on a working day.

5–8 working days. $9.95, and free over $75.

Orders placed before 1pm on a working day leave the same day. After that, the next working day. We do not dispatch at weekends or on public holidays.

In the dispatch email, which arrives the moment the parcel leaves us. It can take a few hours before the carrier’s site shows any movement — that is normal and not a lost parcel.

Write to us with the order number. We open a trace with the carrier and, if the parcel cannot be found, we send a replacement rather than making you wait for the outcome.

If the order has not been dispatched, yes — email us as fast as you can. Once it has left the warehouse the carrier decides, and most of them allow a redirect from the tracking link.

Send us a photo of the parcel and the product within 48 hours of delivery. We ship a replacement the same day and you keep the original — there is nothing to send back.

Larger orders sometimes travel in two parcels and arrive a day apart. If both are showing as delivered and something is still missing, tell us what is absent and we will send it.